Returns & Warranty Policy
At Retro Boy, every console is carefully custom-built and tested before shipping to ensure reliability and performance.
We encourage all customers to review the full return and warranty policy outlined below before completing their purchase, as it contains important information regarding eligibility, conditions, and responsibilities.
By placing an order, you acknowledge and agree to these terms, whether or not they have been read in full.
Customer Service
If you experience any issue covered by the warranty, please contact our support team. We will guide you through the claim process and provide the most suitable solution.
Use the form below or send us an email.
We accept returns within 30 days of delivery, including cases of change of mind.
If the return is due to a change of opinion, the customer is responsible for the return shipping costs.
If the product arrives with a technical issue, defect, or damage, we will cover the return process and associated costs.
To be eligible for a return, the item must be sent back in its original condition, including packaging and all accessories.
All Retro Boy consoles include a 30-day warranty from the date of delivery.
This warranty covers manufacturing defects and hardware failures under normal use conditions.
If any issue arises within this period, our support team will assist you throughout the entire process.
Once the returned item is received and inspected, we will proceed with the appropriate solution.
Depending on the case, we may offer:
- Repair of the console
- A replacement unit
- Or a refund to the original payment method
If the issue is confirmed as a defect or malfunction, we will handle the resolution at no cost to the customer.